VideoEZ ripped me off!

I received this e-mail from VideoEZ (yeah, I’m a member), having a promotion. Buy ‘Meet the Fockers’ VCD for a 50% discount of a normal room rate voucher at Colmar Tropicale Resort Pahang. These were the rates on the voucher:

• Superior Twin/King; RM400 for published rate; RM200 for discounted
• 1 Bedroom Suite; RM600 for published rate; RM300 for discounted
• 1 Family Room; RM800 for published rate; RM400 for discounted
• 2 Bedroom Suite; RM900 for published rate; RM450 for discounted
• 3 Bedroom Suite; RM1,300 for published rate; RM650 for discounted
• 4 Bedroom Suite; RM1,600 for published rate; RM800 for discounted

Let me point out some of the terms and conditions on the voucher:

• Surcharge at RM40 net per room per night is applicable on Saturday, Eve and Public Holidays.
• Room rates are inclusive of breakfast for 6
• Room rates are inclusive of government and service tax

I thought, hmm… the published rates are absolutely crazy! The discounted rates seem a bit on the high-end, but still affordable. So, I decided to purchase the VCD. I called up the Bukit Tinggi Sales Office and asked about the package for the 3 bedroom suite without any mention about the VideoEZ voucher. And guess what????

The rates offered were exactly THE SAME! Can you believe it? ON TOP OF items already mentioned within the voucher, the normal package would include 6 entrance tickets to the Colmar, Japanese Garden and Rabbit Farm. I couldn’t believe my ears! Oh yes, the other ‘unclear’ item was on the surcharge. Apparently, the RM40 surcharge was for PER ROOM and not per item as I assumed. So, I would need to pay a surcharge of RM120 if I were to book the 3 bedroom suite. Sigh… I never felt so ripped off before. Anyway, I have sent an e-mail to the VideoEZ Sales Representative to complain about this. I’ll keep you posted on their response.